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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first thing you should do is push the Help button, which is visible on each and every page. A pop-up window will appear. It contains exhaustive info about all the actions that you can carry out on the page in question. Each popup opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a wide library of tutorial video clips describing how to use our hosting Control Panel. They're shot for those of you who would like to see how things are being done instead of just reading articles. Thus, everyone can swiftly find their way around our Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't discover the answer you need, have a look at our comprehensive Frequently Asked Questions database, which covers questions asked by real customers and offers practical solutions. We regulary "revamp" our Frequently Asked Questions section with new Q&A's so as to cover all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't find the answer you need in the Frequently Asked Questions section either, we have a excellent team of client support engineers available 24-7 and eager to assist you with any issue. Each trouble ticket you open will be responded to within 1 hour (the average trouble ticket response time being only 20 mins), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 224503

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com